VendorPanel Customer Experience

It’s not just a platform. The way we support you, your buyers and your suppliers is what makes the difference to how you will manage procurement.

VP implementation

Smooth implementation

Secure, cloud hosting makes deployment easy. You’ll be guided through the process by a dedicated Customer Success Manager, using our proven, efficient methodology to bring your procurement team, buyers and suppliers onto the platform.

Tailored training

Remote or in-person, live or recorded. We’ll work with you to develop a training plan for buyers and suppliers that explains the benefits of using the platform and show how easy it is to get started. As new staff join, you can opt for regular or ad hoc training updates.

Help Centre Chat

Immediate support

Got a question? A click takes users to our Help Centre, offering smart support for the task they are on, and access to the full knowledge base of articles and videos. Live chat is available right within the platform during business hours, as are telephone support and out-of-hours messaging.

Always-on account management

We’re not just here to sell you software, we’re with you for the long haul. Your dedicated Customer Success Manager will make sure you are getting the most out of the platform, keeping you informed of new features and taking your feedback to our product team. Your Account Manager is on hand for questions on new products and to make sure that any commercial discussions are handled smoothly.